Mr Ben Harris - 09/08/19
The service provided to us by Doug at Elite Inspection was nothing short of outstanding. Doug provided clear information on the steps and process, which really helped put our minds at ease. His extremely detailed forensic report identified the precise cause of engine failure in our case, providing undisputable evidence, which allowed our claim to fall in our favour. I wouldn’t hesitate to call or recommend Elite Inspections. Thanks again!
Ms Laura Millighan - 11/07/19
We have just been through a terrible and stressful experience following the purchase of a new campervan. The vehicle was defective from purchase with serious water ingress issues. We attempted to reject the vehicle under the CRA 2015 but the dealer was totally uncooperative (and unpleasant) and refused to take the vehicle back. We instructed a solicitor to assist with this matter but we needed and expert opinion on the vehicle. We had the absolute good fortune in engaging Doug Reid of Elite Inspections to carry out the inspection. Doug carried out a comprehensive inspection of the vehicle and found a catalogue of serious issues which rendered it unfit for purpose and not of satisfactory quality. Doug also provided us with much needed reassurance and advice. Based on Doug’s inspection the dealer had no choice but to settle this matter to our satisfaction. I don’t know where we would have found ourselves without his help and I can’t recommend Elite Inspections highly enough. Thanks again Doug!
Mr Lee Piddock - 10/09/19
I had an automatic gearbox repair to my car by a garage, I collected the car and it was not correct and they were not really interested in sorting it out. I contacted Doug at Elite Inspections who was very polite and knowledgeable, after a short discussion we made an appointment for him to inspect my car. he turned up exactly when he said, we had a converstation regarding my car, he then set to work and throughly inspected all aspects of the repair, test drove the car and unfortunately I was advised the car was dangerous to drive.
After a few days I recieved a 25 page very detailed report which would help me win my court case, Doug always answered the phone when I called, and answered all my questions and was genuinely interested in how my court case was going.
I can 100% say without Doug's help and the detailed report I would have not won my case. I cannot praise or thank Doug for all his help, definitley will be using Elite inspections again.
Doug keep up the fantastic work
Mrs Julie Balfour 18/06/18
Outstanding! Doug explained exactly what the process was when we were in a lengthy dispute with the finance company to reject a faulty vehicle. Ultimately, the comprehensive expert report from Elite Inspections is what tipped the Ombudsman to decide in our favour. The service provided was tailored to meet and exceed our needs and expectations. We also received invaluable email and phone support from Doug from start to finish. We will be using Elite Inspections again prior to purchasing our next vehicle to ensure we are purchasing a safe and quality used vehicle. I would highly recommend anyone thinking of purchasing a used vehicle to phone the team at Elite to make sure your vehicle purchase is hassle free and you are able to enjoy your motoring.
Kevin Peake from Leeds - 26/04/18
In today’s world where you get what you pay for, it's rare to come across a company that goes the extra mile, Elite Inspections is one such company. Not only did Doug find and record all the faults with my vehicle, but he also explained the implications, relevant rules/laws and most importantly his written report matched his verbal. Yes, there are cheaper companies out there, but neither is he expensive to, instead it’s a fair price for a very detailed inspection and report. I used a “cheaper” company first time around and got a 3 page report that wasn’t worth the paper it was written on. Elite inspections on the other hand gave me a 41 page report with over 180 points on it, meaning that I have gone from a weak case to a very strong one all thanks to them. Very highly recommended and should be everyone’s 1st port of call.
Mr Gavin Hawdon from Leeds - 18/04/18
"Doug at Elite Inspections was most helpful and knowledgable right from my first contact via email when I was shopping around for a classic car assessment. All the way through the the process of searching for, test driving and then purchasing a used Morgan his advice and guidance has been informative, insightful and valuable. In terms of inspection, the photographic evidence and written report are detailed yet conveyed in language a layman can understand. The follow up phone call reinforces this. The team will deal with all aspects of the purchase (price negotiation, agree remedial work on the car etc.) if you do not feel confident doing this. In short, this is an essential service when buying a classic car and money very well spent. If they do not save you the money you spend in either negotiated price or agreed repair I'd be very surprised. At the very least you will get a very good idea on the state of the vehicle you are purchasing, or even save you from a very expensive mistake. Highly recommended."
John Surrey from London - 27/02/18
I would just like to take the time to right this letter and thank you for your time and helping me resolve the problem with my Volkswagen Golf. After the garage received a copy of your report they were very helpful in getting my car back on the road without me having to pay any further costs. I will certainly be recommending your services.
Colin Munro from Birmingham
Many thanks once again for all the time and patience that you had to put up with me when I first came to you with the problem with my wife’s Audi. I have to say I was somewhat concerned with the processes and procedures of having to deal with the garage but you were very professional and helpful and always seemed to be in control of what was going to happen and what the garage would say. It was reassuring that we could call you at any time for an update or if we were worried could actually get you at the other end of the phone. Many thanks for all your time and effort and defiantly money well spent.
Sean and Jane Somerfield from Surrey
Hi Dougie and the team, just a quick note to say cheers for all the help and advice that you gave me and Jane on getting our car fixed. Without you and the guys help there would have been no way of getting my car fixed or my money back. To be honest I didn’t even know there was a company like yours out there it was only when we contacted our insurance company that they recommended you guys to see if you could help. One of the things that made us go through with the process was the amount of time that you spent just listening and taking all the information in before deciding whether or not you could actually help us. This put Jane and I at considerable ease when deciding to go ahead with the inspection. I hope we never end up in that position again but if we do I will be straight on the phone to you.
James Wright from Kent
Thank you for your polite and professional manner when we first contacted you. The thought of actually speaking to a person rather than a messaging service was somewhat of a relief. Understandably we were unsure of where to start and what to do but you took the time to listen and explain exactly what would happen and what the best course of action would be. I have to say we were also impressed when you said one of your engineers would call us within 15 minutes and this actually happened. When Douglas called he was already briefed and made us feel at ease when we were both concerned over what had happened to our Mercedes. The whole process was flawless and having the engineer’s direct number who we could call on at anytime was also reassuring.
Mrs D Miller from Edinburgh
A big thank you to you and the team on helping me resolve my problem with our Renault garage. Without your report and help we would never have found out exactly what went wrong and more so why it went wrong in the first place. I think the garage was even impressed with the professionalism and consistency of your company especially when they decided to resolve the problem without any further interruptions or excuses. Don’t take this the wrong way but I hope we don’t need your services again but we will defiantly use your company when we decide to buy another vehicle. I have to say I was very impressed when you were able to explain exactly what the garage would say when we contacted them and that how you knew pretty much word for word what there reply would be. This gave us the confidence to use your company as up until then you hadn’t even charged us a penny and had spent considerable time on the phone with us.
Miss Susan Holding from Essex
I would like to start by saying a big thank you to Chris for putting up with my constant calling and whining over my case, god only knows how he never lost the place with me or even hung up. I know I probably called him at least once every day and he was always polite, honest, reassuring and always put my mind at rest when I started to get worried and worked up about the car. Secondly I would like to say a big thank you to the rest of the team for there hard work and effort which I know without that I would never have got anywhere with the repair centre.